Refund Policy

Return & Refund Policy

At CayaPaw, our goal is to provide you with top-notch products and exceptional customer service. Your satisfaction is our priority, which is why we have a 30-day guarantee. If for any reason you are not satisfied with your purchase, please contact us through our Contact Us page.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing it. After this period, we may not be able to accommodate your request as the order may already be in processing. Should you cancel within 24 hours, your refund will be processed within 10 business days.

Return Policy

We offer a 30-day return policy for unused items in their original packaging. However, we do not refund returns for items that have been used, worn, or damaged due to normal wear and tear or misuse. If you return an unauthorized item without valid cause or outside the 30-day timeframe, we reserve the right to charge a restocking fee of up to 25% of the purchase price.

To initiate a return, email us within 30 days of delivery with your order number and reason for return. Our team must approve all returns before you send the product back. Items must be returned in their original packaging and unused condition. Include your order number and shipping name with your return for prompt processing. Customers are responsible for return shipping costs, except for items damaged upon receipt. Shipping costs are non-refundable.

Upon receiving your return, it may take up to 10 business days for us to inspect the items. Once we confirm the items are in good condition, please allow up to 40 business days from the confirmation date for the refund process. If you have not received your refund after we have confirmed processing and successful refund, please contact your financial institution.

We do not refund returns for items that have been used, worn, or damaged due to normal wear and tear or misuse.

All refunds will be processed in United States Dollars ($USD) based on the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

Product Concerns

We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product, as well as any available resources on our website. Failure to do so may result in harm or injury for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us through our Contact Us page. We will help you address any concerns or questions.

Damaged Items

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition is not considered damage.

If your item arrives damaged, notify us within 48 hours of delivery. To report a damaged item, email us and include a clear photo of the damage. We will determine your eligibility for a complimentary replacement. We do not refund or accept returns for items damaged due to normal wear and tear, use, or misuse.

Shipping & Delivery

While we strive to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may occur during transit. If you encounter delivery issues, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.